Australia orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will be notified via email when your order has been shipped.

Australia Delivery

• Free standard shipping for orders over $80 AUD
• $8 Standard shipping for orders less than $100 AUD (2-8 business days)
• $14.80 Express shipping (1-3 business days)

International Shipping 

(United States, Canada, New Zealand, United Kingdom)

• Tracked Standard Shipping - 5-9 business days (calculated during checkout)
• Tracked Express Shipping - 3-6 business days (calculated during checkout)

What shipping company do you use?

We only use Australia Post for our postage.

To track your parcels, please visit Australia Post website for more information.

Will my order be tracked?

Yes! Postage within Australia; standard and express shipping services offer tracking and signature on delivery. You will be provided with your tracking details via email, If you do not provide an email, we will not be able to send you a confirmation email and updated tracking status.

Please allow 24-48 hours for the tracking information to become available. 

Please note, our standard and express shipping service does require a signature on delivery. 

How long will my order take to arrive?

Based on real-time orders, our current delivery times are as follows:

 

Country	Secured Express	Secured Standard
AUS	Next Day to 3 Business Days	Next Day to 4 -6 Business Days
WORLDWIDE	5-9 Business Days	3-6 Business Days

 

Can I update my delivery address?

As we try to dispatch orders within one business day, we cannot guarantee a change in address will be received before dispatch. If you do manage to catch us while we are processing your order, we will be sure to make the change for you. Alternatively, you will need to contact the delivery service in possession of your parcel. You will find their details in your shipping confirmation email.

How do I check the status of my order?

When your order has shipped, you will receive an email from us to notify you of the dispatch and provide a tracking number for you to check the status of your order. Please allow 24-48 hours for the tracking information to become available. 

If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at Hello@snugglespj.com.au with your name and order number and we will look into it for you.

www.auspost.com.au/mypost/track

Lost Parcel 

Once your order has been dispatched, you will receive a confirmation email with tracking information to monitor your delivery. Please note that once Australia Post marks your package as delivered, we have fulfilled our obligation, and we are not responsible for any lost or missing items.

If you have concerns about the delivery, we recommend contacting Australia Post directly for further assistance.

Unclaimed and Return to Sender Items

If your order is returned to us as unclaimed or due to an incorrect address, please contact us to arrange redelivery. We will issue an invoice for the Return to Sender fee of $15. While we are happy to ship your item again, please note that this fee will not be covered by us.

If you prefer a refund instead of redelivery, the Return to Sender fee of $15 will be deducted from the refunded amount.

 

If you have any further questions, please don't hesitate to contact us at Hello@snugglespj.com.au